Last updated: September 2026
This policy explains Rainfame order processing, delivery estimates, tracking and delivery problems for orders placed through the online store.
Delivery Area
We currently deliver to United Kingdom addresses accepted by our checkout. We do not currently offer international delivery. Some postcode areas may have longer delivery times or limited carrier availability.
Processing and Delivery Estimates
Orders are normally processed within 1 to 2 working days. Once an order is dispatched, tracked UK delivery is usually expected within 2 working days. Working days are Monday to Friday, excluding UK bank holidays.
These times are estimates rather than guarantees. High order volumes, stock checks, severe weather, carrier disruption and remote-area delivery can cause delays. Unless we agree a different period with you, we will deliver within 30 days after the order is placed.
Delivery Charges
Any delivery charge is shown at checkout before you place the order. The amount may depend on the order, destination, service level or promotion available at the time. We will not add an undisclosed delivery charge after you submit the order.
Order Confirmation and Tracking
We will send an order confirmation to the email address supplied at checkout. When tracking is available, we will send the tracking details or make them available through the order status page. Tracking can take a short time to update after dispatch.
Address Changes and Cancellations
Check the delivery address carefully before placing an order. If you need to change or cancel an order, contact us as soon as possible. We will try to help, but we cannot guarantee an address change or cancellation once the order has entered fulfilment or been dispatched. This does not affect any statutory cancellation right that applies after delivery.
Separate Parcels
If an order contains more than one item, the items may arrive in separate parcels or on different days. Where possible, the dispatch information will explain this. You will not be charged an extra delivery fee solely because we split an order after it is placed.
Delivery Attempts and Returned Parcels
The carrier may leave instructions, offer redelivery or send a parcel to a collection point after an unsuccessful delivery attempt. If a parcel is returned because the address supplied was incomplete or incorrect, or because it was not collected, contact us. We will explain the available redelivery or refund options and any reasonable additional delivery cost before taking further payment.
Delayed Lost or Damaged Deliveries
If tracking shows an unusual delay, the parcel appears lost, or the packaging arrives damaged, contact us promptly with your order number. We will investigate with the carrier and provide the appropriate remedy. Do not dispose of damaged packaging until we confirm whether it is needed for the investigation.
Events Outside Our Control
If delivery is delayed by an event outside our reasonable control, we will take reasonable steps to minimise the effect and contact you where practical. If there is a substantial delay, you may contact us to discuss cancellation and a refund where the law permits.
Contact
Email: rainfamelogistics@gmail.com
Telephone: +44 7824 038305
Correspondence address: 303 Luton Road, Chatham, ME4 5BL, United Kingdom