Last updated: September 2026
These Store Terms apply when you use the Rainfame online store or buy goods from us. Please read them together with our Privacy Policy, Shipping Policy and Refund and Returns Policy. Nothing in these terms limits your mandatory rights as a consumer.
About Rainfame
The store is operated under the trading name Rainfame. You can contact us using the details at the end of these terms. If the legal entity operating the store changes or additional company details become applicable, the store information and these terms will be updated.
Using the Store
You may use the store only for lawful purposes. You must not misuse the site, attempt unauthorised access, introduce malicious code, interfere with its operation, scrape it in a way that damages the service, or use it to infringe another person's rights.
You are responsible for keeping any account credentials confidential and for ensuring that information supplied during checkout is accurate and complete. Contact us promptly if you believe your account or order information has been used without permission.
Product Information
We take reasonable care to describe and display products accurately. Colours and appearance can vary slightly because of screen settings, photography and normal manufacturing variation. Packaging may differ from images where the product itself is materially unchanged.
Product availability can change. If an item becomes unavailable after you order, we will contact you and offer an appropriate alternative where suitable or cancel the affected item and refund the amount paid for it.
Prices and Payment
Prices are shown in pounds sterling and include applicable UK VAT where required, unless the store clearly states otherwise. Delivery charges, if any, are shown before you submit the order. We may correct an obvious pricing or description error before accepting an order and will give you the opportunity to proceed at the correct price or cancel.
Payment is made using the methods offered at checkout. You confirm that you are authorised to use the selected payment method. Payment processing may be provided by third parties and may be subject to their own terms and security checks.
Orders and Contract Formation
After you place an order, we will send an acknowledgement to the email address supplied. That acknowledgement confirms receipt of the order but does not necessarily mean it has been accepted. A contract for the goods is formed when we send a dispatch confirmation or otherwise confirm acceptance.
We may refuse or cancel an order before acceptance for legitimate reasons, including unavailability, suspected fraud, an obvious error, an unsupported delivery address or breach of these terms. If we have already taken payment for a cancelled order, we will refund it.
Delivery
Delivery areas, charges and estimates are set out in the Shipping Policy and at checkout. Risk in the goods passes to you when the goods are delivered to you or to a person you nominate. Ownership passes after we receive full payment and delivery has taken place.
Cancellations Returns and Faulty Goods
Your rights and the process for cancelling an order, returning goods, reporting a problem and receiving a refund are set out in the Refund and Returns Policy. Those provisions form part of these terms and do not limit rights provided by law.
Promotions and Discount Codes
A promotion or discount code may have specific eligibility rules, dates and exclusions. Unless the promotion states otherwise, only one code may be used per order, codes cannot be exchanged for cash, and a discount cannot be applied after an order has been placed. We may withdraw or correct a promotion where there is an error, fraud or misuse, without affecting orders already validly accepted.
Intellectual Property
The store content, branding, text, graphics, photographs and layout are owned by or licensed to Rainfame unless stated otherwise. You may view and use the store for personal shopping. You must not copy, republish, sell or exploit store content without permission, except where the law allows.
Third Party Services and Links
The store may use or link to third-party services, including payment, delivery and social media services. We are not responsible for the content or availability of an independent third-party website. Your use of a third-party service may also be governed by that provider's terms and privacy notice.
Our Responsibility
We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for a loss that was not foreseeable when the contract was formed, or for business losses arising from a consumer purchase.
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
Personal Information
We handle personal information as explained in the Privacy Policy. Information may also be processed by service providers that support checkout, payment, fraud prevention, fulfilment and delivery, subject to applicable data protection requirements.
Changes to These Terms
We may update these terms to reflect changes to the store, our operations or the law. The terms in force when your order is accepted will apply to that order unless a change is required by law or you agree to it.
Governing Law and Disputes
These terms are governed by the laws of England and Wales. If you are a consumer living in another part of the United Kingdom, you retain any mandatory protections available where you live and may be entitled to bring proceedings in your local courts. Please contact us first so that we can try to resolve any concern directly.
Contact
Email: rainfamelogistics@gmail.com
Telephone: +44 7824 038305
Correspondence address: 303 Luton Road, Chatham, ME4 5BL, United Kingdom