Refund policy

Last updated: 20 September 2026

This policy applies to consumer purchases from Rainfame, operated by Rainfame Technologies Ltd. It does not limit your statutory rights.

Cancelling because you changed your mind
For our standard physical products bought online, you may cancel from the time you order until 14 days after the day you receive the goods. If goods from one order arrive separately, the period starts after the final delivery. You do not need to give a reason.

Tell us clearly that you wish to cancel by emailing hello@rainfame.store, telephoning +44 7824 028305 or writing to our correspondence address below. Please include your name, order number and the items concerned. The cancellation form below is optional. Any clear statement of cancellation is sufficient; our approval or supplier approval is not required.

Returning goods
After notifying us of cancellation, send the goods back without undue delay and within 14 days, unless we have offered to collect them.

Customer-return address:
Rainfame Technologies Ltd
303 Luton Road
Chatham
ME4 5BL
United Kingdom

Please email hello@rainfame.store for return instructions so we can help identify and process your return. You do not need prior approval or a return authorisation number to exercise your statutory cancellation rights. You may return cancelled goods to the address above without waiting for our reply. Please include your order number or other information that helps us identify your purchase.

For a change-of-mind return, you pay the direct return postage unless we agree otherwise. Keep proof of posting; a tracked service is recommended.

You may handle the goods as reasonably necessary to inspect them as you would in a shop. Where permitted by law, we may deduct a reduction in value caused by handling beyond this. Opening packaging alone does not remove your cancellation right for our standard desk accessories.

Faulty, damaged, incorrect or misdescribed goods
Contact us with your order number and a description of the problem. Photographs can help, but are not a condition of your statutory rights. You may have rights to a refund, repair or replacement, including the applicable 30-day short-term right to reject faulty goods. Rights can continue beyond 30 days. We cover reasonable return costs where goods are faulty, incorrect or not as described. Rainfame is responsible for meeting its obligations to you. Any reimbursement we seek from a supplier is a separate matter and will not delay or limit your statutory refund, repair or replacement rights.

Refunds
For cancellation of an entire order, we refund the goods and the cost of our least expensive standard delivery option. Any extra amount paid for premium delivery need not be refunded. For a partial cancellation, any delivery refund depends on the circumstances and applicable law.

We refund without undue delay and within 14 days after receiving the goods back or evidence that you sent them, whichever is earlier. We may withhold a cancellation refund until then unless we have offered to collect the goods. If we have offered to collect the goods, no goods were supplied or no return is required, we refund within 14 days of your cancellation notice.

Refunds use the original payment method unless you expressly agree otherwise, with no refund fee. These cancellation rules do not limit separate remedies for faulty goods.

Optional cancellation form
To: Rainfame Technologies Ltd, trading as Rainfame
Email: hello@rainfame.store
Correspondence: 303 Luton Road, Chatham, ME4 5BL, United Kingdom

I give notice that I cancel my contract for the following goods:
Goods:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Signature, only if sent on paper:
Date:

Contact and operator
Email: hello@rainfame.store
Telephone: +44 7824 028305
Correspondence address: 303 Luton Road, Chatham, ME4 5BL, United Kingdom

Rainfame Technologies Ltd is registered as RAINFAME TECHNOLOGIES LIMITED, company number 16794641.
Registered office: 23 Kellino Street, London, England, SW17 8SY.
Customer returns are accepted at 303 Luton Road, Chatham, ME4 5BL, United Kingdom. The registered office is not a customer-return address.